Telephone ticket Online tickets Where to encode tickets on my card Wrocław Urbancard
How to get it?

How to get my URBANCARD?

You can get the URBANCARD only with a purchased and encoded
Wrocław Urban Transportation System's ticket. In order to get your Wrocław URBANCARD you need to submit your personal application to the Customer Service Centre or Customer Service Points, or through www.urbancard.pl website.

The card may only be collected in person at the Customer Service Centre or Customer Service Desks after 5 working days from the application submission date.
In the event of applying for a personal card a current 2.5 x 3 cm photograph must be enclosed. A photograph for URBANCARD personalisation may also be taken (free of charge) at the Customer Service Centre.

CUSTOMER SERVICE CENTRE
Here you can submit your URBANCARD application, collect your card, buy tickets, lodge a complaint or report a lost or stolen card.
ul. Grabiszyńska 9, entrance from ul. Piłsudskiego (at pl. Legionów)
Mon-Fri: 8.00 - 18.00), telephone No. 71 341 12 00

CUSTOMER SERVICE POINTS
Here you can submit your URBANCARD application, collect your card and buy tickets.
pl. Grunwaldzki 12-14, BZ WBK Bank branch (Mon-Fri: 10.00 – 18.00)
pl. Kościuszki 7/8, BZ WBK Bank branch (Mon-Fri: 8.00 – 18.00)
pl. Powstańców Śl. 17/115, BZ WBK Bank branch (Mon-Fri: 9.00 – 18.00)
ul. Kamienna 145, BZ WBK Bank branch (Mon-Fri: 8.00 – 18.00)
ul. Kuźnicza 17-19, BZ WBK Bank branch (Mon-Fri: 9.00 – 18.00)
ul. Legnicka 51-53, BZ WBK Bank branch (Mon-Fri: 8.00 – 18.00)
ul. Piłsudskiego 49/57, BZ WBK Bank branch (Mon-Fri: 9.00 – 18.00)
ul. Rynek 9/11, BZ WBK Bank branch (Mon-Fri: 8.00 – 19.00)

URBANCARD APPLICATION COLLECTION POINTS AT BZ WBK BANK'S BRANCHES
Here you can submit your URBANCARD application. You can collect your card at one of the above points (Customer Service Centre or Customer Service Points). When submitting your application to BZ WBK's clerk you need to indicate the Customer Service Centre or Customer Service Points where you will collect your card).

ul. Bolesława Krzywoustego 314/316, BZ WBK Bank branch (Mon-Fri: 11.00 – 17.00)
ul. Braniborska 14, BZ WBK Bank branch (Mon-Fri: 10.00 – 17.00)
ul. Dokerska 7d, BZ WBK Bank branch (Mon-Fri: 10.00 – 17.30)
ul. Drobnera 38, BZ WBK Bank branch (Mon-Fri: 9.00 – 18.00)
ul. Gen. Bora-Komorowskiego 6, BZ WBK Bank branch (Mon-Fri: 9.30 – 16.30)
ul. Grabiszyńska 281, BZ WBK Bank branch (Mon-Fri: 10.00 – 17.00)
ul. Gubińska 17, BZ WBK Bank branch (Mon-Fri: 9.00 – 18.00)
ul. Horbaczewskiego 21/A1, BZ WBK Bank branch (Mon-Fri: 10.00 – 17.30)
ul. Jaracza 88, BZ WBK Bank branch (Mon-Fri: 9.30 – 18.00)
ul. Kochanowskiego 33, BZ WBK Bank branch (Mon-Fri: 10.00 – 17.00)
ul. Krawiecka 3b, BZ WBK Bank branch (Mon-Fri: 10.00 – 18.00)
ul. Norwida 1/3, BZ WBK Bank branch (Mon-Fri: 8.30 – 16.30)
ul. Ołtaszyńska 92d/7, BZ WBK Bank branch (Mon-Fri: 10.00 – 18.00)
ul. Strzegomska 45-56, BZ WBK Bank branch (Mon-Fri: 9.00 – 17.00)
ul. Średzka 32/34, BZ WBK Bank branch (Mon-Fri: 9.30 – 17.00)
ul. Tadeusza Kościuszki 198, BZ WBK Bank branch (Mon-Fri: 10.00 – 17.00)
ul. Trawowa 63b, BZ WBK Bank branch (Mon-Fri: 10.30 – 18.00)
ul. Wałbrzyska 11, BZ WBK Bank branch (Mon-Fri: 10.00 – 17.00)
ul. Żelazna 48A, BZ WBK Bank branch (Mon-Fri: 10.00 – 17.00)

Click here to see the full list of ticket sales points
Click here to download and print out the URBANCARD application
Click here to submit your application online


An adult person submitting an application shall be obligated to show a valid identity document. A minor over the age of 13 may submit an application presenting a valid school card or another valid identity document. Applications for persons under the age of 13 may only be submitted by parents or legal guardians (or other persons holding a valid authorisation issued by a parent or legal guardian). The person submitting an application on behalf of a minor under the age of 13 shall be obligated to present a valid identity document and one of the following valid documents confirming the identity of the minor: school card, identity document or PESEL certificate.