Telephone ticket Online tickets Where to encode tickets on my card Wrocław Urbancard
Information

Parking fees on the URBANCARD cards

In order to top up the payment on the URBANCARD, you need to come to the point of sale which offers parking fees sales (the list of points of sale can be found HERE). The minimum amount of the single card top-up is PLN 20. The maximum amount that can be encoded on the card is PLN 300. The sum loaded on the card enables you to pay for parking in the paid parking zone (in park meters).
 

On the 1st May 2012, the new public transport ticket prices come into force.

The prices of single-trip, time-limit and seasonal tickets encoded on the URBANCARD will be changed in accordance with the table given in the “Types of tickets available at sales points” tab. So-called “additional charge ticket” will be necessary in the case of certain tickets.

On 19 September – Opening of a Student Service Center

We would like to inform that in order to meet expectations of the students in Wrocław, on 19 September 2011 we are opening the Student Service Center

The Student Service Center (BOS) will be located in the building of Wrocław University of Technology, building D20, ul. Janiszewskiego 8

Working hours of BOS: Mon-Fri: 8-18

Updated list of the URBANCARD tickets sale points

Due to the changes on the list of the URBANCARD tickets sale points resulted from adjusting the location to the needs of Wrocław inhabitants, to termination of a contract with Poczta Polska (Polish Post Office)...

Select with us Miss of Wrocław public transport

Together with “Gazeta Wrocławska” and MPK Wrocław we look for the most beautiful woman who uses public transport in the city of the Lower Silesia. The winner will be granted two 90-day tickets encoded on the URBANCARD funded by the Mint of Poland.

On 12.08.2011 (Friday) URBANCARD Customer Service Center is open till 16.00

On 12.08.2011 (Friday) URBANCARD Customer Service Center at Grabiszyńska 9 is open from 8 till 16.00

 

Sorry for any inconveniencies.

Wrocławski Rower Miejski (Wrocław City Bike) with URBANCARD!

From 8 June 2011 all owners of the personal Wrocław URBANCARD can enjoy Warsaw City Bike. (WRM)

In order to use the service you have to register on the following website: www.nextbike.pl (provide the required data – mobile number, accept the regulations and pay minimum of 1 PLN as the initial fee).

NOTE! Different working hours of the Customer Service Center on 24 June 2011

Please note that on 24 June 2011 (Friday) the URBANCARD Customer Service Center at Grabiszyńska 9 will be open from 8.00 to 16.00
 

Where to buy SINGLE FARE and TIME-LIMIT TICKETS? The list of sale points

The list of sale points where from 6 June 2011 you can buy paper single-fare and time-limit tickets of Wrocław public transport

NOTE! Get 10% discount for the tickets with Citi Handlowy

Let us introduce a new card for Wrocław citizens:

Citibank Urban Debit Card (Miejska Karta Debetowa Citibank)

The owner of the card may:
- pay for shopping,
- use a cash machine,
- use public transport in Wrocław.

From 9 May the ticket purchased in a vehicle must be validated in a validating machine

Municipality of Wrocław and the Mint of Poland inform that due to numerous requests of public transport passengers from 9 May 2011 all mobile ticket vending machines installed in public transport vehicles will sell not validated public transport tickets only. From 9 May the ticket purchased in a mobile ticket vending machine must be validated in a validating machine.
 

There are no problems in buying telephone ticket!

In reference to the untrue information published by the Wrocław edition of the daily “Fakt” on 12 April 2011 in the article “You won’t buy a ticket by mobile”, the Mint of Poland acting as a Wrocław URBANCARD system provider informs that:

- there is no problem in buying telephone tickets in Wrocław
- only from 1 March to 12 April 2011, 10,294 passengers purchased such tickets (statistics below)
- for two months, there has been information on the website www.urbancard.pl stating that the SkyCash application, which enables ticket purchase by telephone, is no longer available through downloading photocodes at the stops (the photocodes company provider terminated its business).
- the application, which enables ticket purchase by telephone can be downloaded by sending a free SMS or online (such information is given on the stickers at stops and on the website www.urbancard.pl)

Creation date: 2011-04-12

Change of the location of some ticket vending machines

We would like to inform that in order to improve use of the ticket vending machines operating in URBANCARD system, some ticket vending machines have been transferred to new locations.

Term tickets are valid in substitute line vehicles.

Term tickets purchased for a specific line are valid in all buses and trams operating on the same routes according to a fixed schedule and a changed schedule for the time of repairs and investments works.

When purchasing a new term ticket for the routes that are temporarily suspended, chose the suspended line on which route at present operate vehicles of substitute lines. 

Update of the software for the sale of ZOO and Waterpark entrance tickets encoded on URBANCARD

We would like to inform that due to the software update of the ticket terminals that encode ZOO and Waterpark entrance tickets on the Wrocław URBANCARD, on 14,15 and 16 March there could appear temporary breaks in sale of the tickets.

Sorry for any inconveniencies.

How to use ticket vending machines – info action from 7 to 18 March

The info action that will take place from 7 to 18 March (only weekdays) is directed to the Wrocław URBANCARD users, who use Wrocław ticket vending machines. The aim of the action is to enhance the knowledge on how to use ticket vending machines.

Under this action competent persons will help those who would like to gain information on how to use ticket vending machines. Additionally, ticket vending machine user guides will be distributed near the machines (user guides on how to purchase paper tickets and tickets encoded on URBANCARD).

List of sale points that sale railway excess fare

The list of sale points that sale railway excess fare to URBANCARD (a sticker on the card) comprises at present eight sale points

Impediments in work of the URBANCARD Customer Service Center on 26 January 2011

We would like to inform that on 26 January 2011 due to software updating, temporary impediments in access to some services of Customer Service Center may take place

Reduction of Customer Service Points and closing of Student Service Center

From a next year, the number of points accepting applications for Wrocław URBANCARD will be reduced.

The deadline for exchange of paper term tickets into electronic has passed on 30 November 2010. However, for those who haven’t exchanged the ticket into URBANCARD yet, Wrocław City and the Mint of Poland maintain a network of 28 points that accept applications and issue cards in Bank ZachodniWBK as well as the activity of Student Service Center.

NOTE! Different working hours of the Customer Service Center from 6 to 9 January 2011

Please note that from 6 to 9 January 2011the URBANCARD Customer Service Center working hours will be changed.
- 6.01 (Thursday) - closed
- 7.01 (Friday) – working hours 8.00-16.00
- 8.01 (Saturday) – working hours 8.00-14.00
 

Better Health with URBANCARD

Discounts at the fitness club for holders of URBANCARD – Wrocław City Card

Withdrawal of paper season tickets

As of 1 September 2010, traditional paper season tickets will be withdrawn. As of 1 September only electronic season tickets coded on the URBANCARD will be sold.
Paper season tickets purchased before that date remain valid until their expiry date.
 

Working hours of the Customer Service Bureau changed

Due to the considerable interest shown by Wrocław residents in the URBANCARD, the working hours of the Customer Service Centre at ul. Grabiszyńska 9 have been changed. As of today, the Centre will be open from Monday through Friday between 8.00 and 19.00 (on Saturdays the working hours remain unchanged, i.e. 8.00 -14.00).

Submitting card applications as of 10 May

As of 10 May 2010, the Customer Service Centre, Customer Service Desks and branches of Bank Zachodni WBK begin accepting applications for the issue of the URBANCARD (Wrocław City Card). It will also be possible to submit applications on-line.
The card will be issued within 5 working days from the application submission date.